Despite Challenges, IRS Gets a Positive Rating for Tax-Filing Season

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If you were to give the IRS a rating, how would they do? On a scale of one to ten most taxpayers would have the tax agency on the lower end of the spectrum. But that’s not the case from the Government Accountability Office (GAO).

Despite a limited budget and fewer employees, the IRS still received a positive review for its work during the tax season of 2018. “Overall, despite multiple challenges including mid-filing season changes to tax law and a computer system failure, IRS met its processing targets for individual tax returns,” GAO wrote in a report Monday.

Some of the highlights included:

  • Having 130.48 million returns processed by April 20 compared to 128.85 million last year.
  • Despite an outage on April 17 to the agency’s Direct Pay System, taxpayers were still able to prepare and file their taxes online.
  • For the third consecutive year, the agency improved its customer service on the phone. The IRS answered 80 percent of calls for tax help and still reduced waiting times to about five minutes. In 2015, they only answered 37.5 percent of all calls, with an average waiting time of 23 minutes.

Meantime, Charles Rettig is now the permanent IRS Commissioner, after president Trump made his appointment official in September.

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